Comment on receipts

Comments let you discuss, question, and build on specific receipts. They turn a one-way annotation into a two-way conversation, helping the community refine and verify information shared on any video.

How to comment

1. Open a receipt's comments. On a desktop, select the comment button along the bottom of a receipt card, and the thread opens in the comments tray, the column beside the receipt feed. On a phone, tap the receipt card instead, or its card in the Comments panel: it opens in the receipt sheet under the video, with its comments below it.
2. Type in the box at the bottom of the tray or the sheet, the one that reads Add a comment.
3. Press Enter or the send button to post it.

Your comment joins the thread, visible to anyone who can see that receipt. To answer one comment in particular, select Reply under it and the box opens right beneath that comment.

The name on a comment is a button too: select it to open that person's profile beside the page, the same one a receipt author's name opens (more about profiles).

Reading a thread

Replies sit under the comment they answer, each level stepped in from the one above: 20 pixels on a desktop and 12 on a phone, with a line running down from each avatar to its replies. Three levels show in place. A reply deeper than that sits behind Continue this thread, which opens that branch on its own; All comments takes you back to where you were.

• Collapse a branch with the arrow beside a name, or by selecting the line that runs down from an avatar. On a phone, the receipt sheet that opens under the video also collapses a branch when you tap its name row; the comments tray does not. A collapsed comment shows how many replies it holds.
• The line under a first comment shows up to three of the people who replied, drawn from the replies that have loaded, along with how many replies there are and when the latest one came in.
• Short threads open by themselves. A thread with up to eight replies loads them straight away; a longer one shows a button such as View 12 replies until you ask for them.
• Your own comments carry a trash button at the end of the name row. When you're signed in, other people's comments in public and custom feeds carry a flag for reporting them. Both stay visible without hovering. Deleting asks you to confirm in place; press Escape or Cancel to keep the comment.

The two samples at the top show both spacings, 20 pixels in the first and 12 in the second. They sit side by side on a wide screen and one above the other on a narrow one. In each, Priya's reply stands in for one of yours, so it carries the trash button. The samples have no report flag because they have nowhere to send a report.

A thread checks that you can still read its receipt while it is open. If access is lost or the receipt is removed, the thread clears. In a long conversation, comments outside the visible area refresh when you return to them; reply, vote and delete controls wait for that refresh.

The Comments panel on a phone

Hold your phone upright and the row under the video starts with Play and the time, ends with ⋯, and holds the panel names in between: Receipts, then Tray and Queue when you have them, then Comments and Watch Along. Swipe across to Comments or tap its name. It gathers every conversation on the video into one list, a card for each receipt that has comments, in the order the receipts come in the video.

Each card holds:

• The receipt. Who wrote it and where it sits in the video, over the first line of what it says.
• The most upvoted comment, with its author's name and its upvotes.
• Who has been replying: the faces of the latest three people to comment, and how many comments the thread holds.
• When the conversation last changed. This is when the card's summary last moved: a new face joined the three, the faces changed order, or the top comment or its upvotes changed. The first face belongs to the latest person to comment, and another reply from them changes none of that, so the time stays where it was and the newest comment can be more recent than the card says.

A card for an older conversation can show just the faces and the count.

Tap anywhere on a card to open that receipt in the sheet under the video, with its thread below it. With a keyboard or a screen reader you start in the thread itself, and closing the sheet puts you back on the card you opened. A name on a card opens that person's profile instead of the thread.

The list starts with the receipts already loaded for the video. When more exist, Load more conversations at the bottom adds the next batch below the cards you are reading, and once every receipt is in, the bottom line says so. If the first receipts have no comments at all, the panel looks through a few more batches on its own before it hands you the button.

If conversations cannot load, select Try again. A failed later page leaves the cards you already loaded in place. The button keeps keyboard focus while the retry runs and when it reaches the end of the list.

In the sample, a card opens its thread in place underneath it rather than in a sheet, because a help page has no video to open the sheet over. Maya's card holds the same thread as the samples at the top of this page, and the names are plain text here because the sample has no profiles to open.

Who can comment

Not everyone can leave comments, it depends on your role in the feed:

If you don't see a comment box, it means your current role in that feed doesn't include commenting permissions.

Tips for great comments

• Be specific: Reference the part of the receipt or video moment you're responding to.
• Be respectful: The same Content guidelines that apply to receipts apply to comments too.
• Add value: Share additional context, corrections, or supporting evidence.
• Keep it relevant: Stay on topic with the receipt you're commenting on.

Visibility

Comments follow the access rules of their receipt. A discoverable custom feed lets visitors read approved receipts and comments. The feed owner and current members can also read content that is awaiting review. A feed that is not discoverable is available only to its owner and current members.

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