How do timestamps work?

When you create a receipt, the timestamp is captured automatically from wherever the video is playing. You can adjust it manually before saving. Click a receipt's timestamp and the video jumps to that exact moment.

My receipt timestamp seems off. What happened?

Pause the video at the right moment before opening the receipt editor. If the captured time isn't quite right, adjust it with the time controls in the editor before you save.

Can I change a receipt's timestamp after saving?

Yes, but only within the 15-minute editing window after creation. Once that window closes, the timestamp is locked along with the rest of the receipt.

Do receipts sync across devices?

Receipts saved to public, private, or custom feeds sync across all your devices automatically. Drafts and the working tray are stored locally on the device where you created them, so they don't appear elsewhere.

Who can see my receipts?

It depends on the feed. Public feeds are visible to everyone; private feeds and drafts are visible only to you; custom feeds are visible to the people the feed is shared with.

Can I make a public receipt private?

Yes. Use the move or copy feature to send a receipt from the public feed to your private feed or a custom feed.

Are my votes anonymous?

Yes. Other users cannot see who voted on a receipt. Your voting activity is private.

Can other users see my personas?

Other users see a persona's display name and avatar when you post under it, but they cannot see your real account details or which personas belong to the same account.

How long can I edit a receipt?

You have 15 minutes from creation to edit a published receipt, with up to seven edits in that window. After it closes, the receipt is permanent and can no longer be changed.

What happens when I delete a receipt?

The receipt is permanently removed along with its comments and votes. This cannot be undone. If you're unsure, move it to a private feed or save it as a draft instead.

What if the original YouTube video is removed or made private?

Your receipts, their timestamps and their discussions stay in Vid Receipts. On the video's page, our own notice takes the player's place. It says "YouTube says this video isn't available. It may have been removed or made private." and gives you a Watch on YouTube link, with the video's thumbnail beside it on a larger screen. After that happens in your tab, the video's tile in your History, its cards on the Discover and Home video shelves, and any receipt that embeds it show "Can't play here" with the same link. A card still opens the video's page, and the video stays in your History.

Can I recover a deleted receipt?

No. Deletion is permanent. If you might want a receipt later, move it to your private feed or save it as a draft rather than deleting it.

How do I connect my YouTube account?

Go to Settings, then YouTube, then Connect YouTube Account. You'll be redirected to Google to authorize the connection. The YouTube connection guide has a full walkthrough.

How do I disconnect my YouTube account?

Go to Settings, then YouTube, then Disconnect YouTube Account. Your receipts and all other data are unaffected.

Can I use Vid Receipts without a YouTube account?

Yes. You only need a Google account to sign in. Connecting YouTube is optional and adds browsing features like viewing your subscriptions.

How do I delete my account?

You can delete your account and all associated data from your account settings. The data and privacy guide explains what is removed.

What plans are available?

Free, Pro, Creator Pro, Creator Elite, and Business Starter, plus White Label Business (coming soon). The subscription tiers guide has a full comparison.

What happens when I hit a limit on the free plan?

Receipts are unlimited on every tier, so you never run out. For features like custom feeds and storage, you'll see a notification when you reach a limit. Your existing data is never affected.

Are receipts really unlimited on the free plan?

Yes. Every tier, including Free, gets unlimited receipts. The free plan includes no custom feeds of your own, but you can join others' custom feeds and use public, draft, and YouTube-connected feeds without limits.

Can I switch plans at any time?

Yes. Upgrades take effect immediately. Downgrades take effect at the end of your current billing period.

What happens to my data if I cancel?

Your receipts, feeds, comments, and votes are never deleted when you downgrade or cancel. You keep unlimited receipts on every tier; some features like custom feeds and extra storage are reserved for paid plans.

Do you offer refunds?

We don't offer refunds for partial billing periods. You can cancel at any time and keep access until the period ends, so there's no lock-in.

Is there a free trial for paid plans?

Yes. New accounts start with 14 days of Pro, free and with no card. When those days end you aren't charged; your account moves to the free plan and keeps everything you made. Paid plans you haven't tried yet come with a 14-day free trial at checkout. We collect a card when you start, but you're not charged until the trial ends, and you can cancel any time before then at no cost. Each plan can be trialed once, so subscribing to Pro after the sign-up trial starts billing right away.

What payment methods do you accept?

All major credit and debit cards, through Stripe. Business Starter plans can also be invoiced.

How does per-seat pricing work for Business Starter?

You pay for each team member in your organization. When you add or remove a member, your next invoice adjusts automatically. The Business teams guide has the details.

What is White Label Business?

White Label Business is an upcoming tier for larger organizations that need custom branding, SSO, and dedicated support. Contact us at info@vidreceipts.com to learn more.

Frequently asked questions

Answers to common questions about Vid Receipts, timestamps, privacy, the content lifecycle, accounts, and billing.

Answers to common questions about Vid Receipts, grouped by topic. If you don't find what you need here, the guides in each section go deeper.

How-to guides

Some questions are really a set of steps. Those live in How-to guides, one task per page:

When a video can't play here

When the player on a video's page reports an error, our own notice replaces YouTube's player in the same space. It says what happened and, on a larger screen, shows the video's thumbnail. It also has a Try again button when trying again could help, and a Watch on YouTube link that opens YouTube in a new tab only when you choose it.

Some refusals are final. If YouTube only lets the video play on YouTube, or says the video isn't available, there's no Try again. The notice doesn't guess at a cause such as an age limit, a region or the owner's settings.

When the browser couldn't play the video, or YouTube stopped it without naming a reason, the notice offers Try again. If the player has not become ready after ten seconds, the notice replaces the loading image. It offers Try again when YouTube's player API loaded, or Reload page when that API never loaded. When the problem is with the page's request rather than the video, it offers only Watch on YouTube.

When YouTube has refused the video itself in your tab, because it only plays on YouTube or isn't available, its tile in your History, its Recent and resume cards, its featured hero, its cards on the Discover and Home video shelves, and any receipt that embeds it show "Can't play here" with a Watch on YouTube link. So does a video on our shared list of videos that can't play here, once your browser has loaded the list. Cards show nothing for any other failure, or for a video that played in your tab. The card still opens the video's page, and the video is never removed from your History.

A video joins the shared list the first time YouTube refuses the video itself for a signed-in viewer. Those videos are left out of the popular shelf, Discover and Surprise Me as soon as your browser has loaded the list, even if the shelf loaded first. Retained History, Recent and resume cards still show the notice. If a video plays in your tab later, its notice goes away in that tab. Signing out or switching accounts clears what your tab remembers, because some refusals depend on the account.

Frequently asked questions

How-to guides

When a video can't play here

Video syncing and timestamps

Privacy and visibility

Content lifecycle

Account management

Subscriptions and billing

Related

Timestamps

Connect your YouTube account

Subscription tiers

On this page