Troubleshooting the extension

The panel doesn't show a feed

You're not on a video page. The panel needs a youtube.com/watch page. YouTube's homepage, a channel page, or a search results page all show a short explanation instead of a feed. Open any video and the panel updates automatically.

The video has no receipts yet. A video nobody has receipted shows an honest empty state, not an error. Be the first: sign in and post one.

Sign-in isn't working

The Google account picker didn't open. Your browser may have blocked the popup. Allow popups for the extension and click Sign in again.

Signing in doesn't seem to stick. The extension's sign-in is separate from being signed in on vidreceipts.com in a regular tab, each keeps its own session. Sign in again from inside the panel's account section.

The timeline or playhead looks off

The playhead doesn't move. Make sure the video is actually playing; the timeline mirrors the video's real playback state. If it's still stuck, close and reopen the side panel to reconnect it to the tab.

A receipt marker points to the wrong moment. The timeline reads the timestamp the receipt was pinned at. If a video has ads, the timeline accounts for that automatically, so this is rare; if you still see it, refresh the tab.

The panel says playback isn't available

When the YouTube tab can't play the video for the panel, a notice above the feed names what's wrong and says which actions need the video to play. Your draft, your feed, reading, voting and comments keep working. The panel never moves the tab by itself.

• The YouTube player hasn't appeared in this tab yet. The page has had no player for 8 seconds. Check again asks the tab once more.
• YouTube is showing an error for this video in the tab. YouTube's own error screen is up, so the panel has nothing to offer. Look at the tab to see what YouTube says.
• The video in the tab didn't start playing. A play sent from the panel was refused. Try again sends another one.
• The browser blocked playback from the panel. The browser wants a press of play in the YouTube tab itself, which the panel can't give it.
• The panel lost its connection to the YouTube tab. The panel's connection to the tab dropped and hasn't come back for 3 seconds. Reconnect asks the tab again, and reloading the YouTube tab also brings the connection back.

The notice stays visible inside the working tray when that tray covers the feed. Your draft stays open, and its text is kept while you check the player or reconnect.

While the player is missing, YouTube shows an error, or the connection is lost, clicking a receipt's timestamp doesn't move the video, and the panel says so. When a play was refused or blocked, jumping to a moment still works; only play and pause need the video to play.

Posting or voting didn't do anything

You're signed out. Composing, voting, and commenting all require signing in; the panel prompts you to sign in rather than silently failing.

Your receipt or comment is in review. New receipts and comments enter review the moment you post them and are visible to you right away, but they only become visible to everyone else once a moderator clears them. This is expected, not a bug.

A private or custom feed you're viewing is read-only for you. If you can only view a feed, not contribute to it, the composer is replaced with a note explaining that posting is limited to contributors.

The panel disappeared after switching tabs

Switch back to the tab you had the panel open on, or reopen it from the toolbar icon. Each tab's side panel is its own instance; on Edge, the sidebar doesn't automatically reappear when you return to a tab, so you may need to click the toolbar icon again.

Still stuck

Email us at info@vidreceipts.com with a description of what happened and, if you can, a screenshot. Let us know whether you were on Chrome or Edge.

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