Frequently Asked Questions

Got questions? We've got answers. Browse by category below to find what you're looking for.

How do timestamps work? When you create a receipt, the timestamp is automatically captured from wherever the video is currently playing. You can adjust it manually before saving. When someone clicks a receipt's timestamp, the video jumps to that exact moment.

My receipt timestamp seems off. What happened? Make sure you pause the video at the right moment before opening the receipt editor. If the timestamp isn't quite right, you can manually adjust it using the time controls in the editor.

Can I change a receipt's timestamp after saving? Yes, but only within the 15-minute editing window after creation. After that, the timestamp is locked along with the rest of the receipt.

Do receipts sync across devices? Receipts saved to Public, Private, or Custom feeds sync across all your devices automatically. Drafts are stored locally on the device where you created them and won't appear on other devices.

Privacy & Visibility

Who can see my receipts? It depends on the feed where the receipt lives:

Public feed — Everyone can see them.
Private feed — Only you.
Drafts — Only you (stored on your device).
Custom feeds — Only people the feed is shared with.

Can I make a public receipt private? Yes! You can move a receipt from the public feed to your private feed or a custom feed using the move/copy feature.

Are my votes anonymous? Yes. Other users cannot see who voted on a receipt. Your voting activity is completely private.

Can other users see my personas? Other users see your persona's display name and avatar when you post, but they cannot see your real account details or which personas belong to the same account.

Content Lifecycle

How long can I edit a receipt? You have 15 minutes from creation to make edits. After that, the receipt becomes permanent and can no longer be changed.

What happens when I delete a receipt? The receipt is permanently removed along with all its comments and votes. This action cannot be undone.

What if the original YouTube video is removed or made private? Your receipts remain in Vid Receipts, but the video player will show an error or "Video unavailable" message. The receipt content, timestamps, and discussions are all preserved.

Can I recover a deleted receipt? No. Deletion is permanent. If you're unsure, consider moving a receipt to your Private feed or saving it as a Draft instead of deleting it.

Account Management

How do I connect my YouTube account? Go to Settings → YouTube → "Connect YouTube Account". You'll be redirected to Google for authorization. See our full guide for a detailed walkthrough.

How do I disconnect my YouTube account? Go to Settings → YouTube → "Disconnect YouTube Account". Your receipts and all other data remain completely unaffected.

Can I use Vid Receipts without a YouTube account? Absolutely! You just need a Google account to sign in. Connecting YouTube is optional and only unlocks extra browsing features like viewing your subscriptions.

How do I delete my account? Contact our support team to request account deletion. We'll remove your account and all associated data.

Frequently Asked Questions